The compliance burden continues to get heavier, with regulatory change at national, regional and supranational levels being imposed at a dizzying pace. But forward-thinking firms are using change as a chance to seize competitive advantages and position for future growth.

Appway and WealthBriefing will host a panel of industry experts as they discuss the findings of a ground-breaking research report on client onboarding trends, which was based on a survey of 211 wealth management professionals and interviews with 25 senior executives, consultants to the industry and technology experts.

Learn how an institution’s response to regulatory change is today’s key business differentiator and discover the major challenges facing firms worldwide, emerging game-changing industry solutions and how to transform the challenge of compliance into benefits for your business.



Gillian Austin-King

Global Head of Cyber Programmes


Gillian is a chartered accountant, a chartered banker and a member of the CISI with MBAs in both banking and finance, and degrees in economics and law. Gillian started off in audit with Price Waterhouse before moving into industry post-qualification. She spent several years working for various financial institutions as well as working for a number years as a senior management consultant, before moving to a role as head of change at a small private bank. Gillian is currently heading up the cyber security programme for global payments at HSBC.

Pauline Egan

Client Experience Director


Pauline is a strategy and client experience consultant with 25 years’ experience in financial services. She spent the early years of her career working with ABN AMRO in Dublin and Amsterdam and followed this with a move to Jersey in 1995, where she joined Royal Bank of Canada to set up a marketing function. At RBC, she led the Affluent Business across EMEA, was head of London and latterly head of strategy & business management with executive responsibility for marketing and communications. She is a FTSE 350 Board Ready Accredited Director and is currently exploring non-executive director roles alongside her consultancy work in strategy and client experience.

Philip Schoch

Practice Lead Client Onboarding


Philip Schoch’s background in banking technology spans over 10 years and 3 continents. He has led over 10 Appway client onboarding, KYC, and compliance process transformations for the world’s leading financial institutions. He works to ensure that Appway’s offering continues to deliver industry-specific value that responds to local and international regulatory demands. He holds an MSc in Information Management from the University of Zurich. He is the author of “Successful Steps to Client Onboarding.”

Wendy Spires

Head of Research

ClearView Financial Media

Wendy has been a wealth management journalist, researcher and consultant for a decade, covering a huge range of international markets and sub-sectors over that time. Known as a technology and communications specialist, she has written an array of in-depth reports on issues affecting private banks and wealth managers, ranging from compliance and innovation trends through to client experience, branding and marketing strategies. As well as speaking at conferences in both the UK and abroad, Wendy also regularly consults for wealth and asset managers, including carrying out research projects among end H/UHNW clients for both internal and external purposes.

Tim Tate

Head of Customer Experience

Barclays UK

Tim joined Barclays in January 2018 and he works closely with other leaders across the business to enhance and connect client and customer relationships. This includes identifying innovative solutions to help the business interact more effectively with clients at every touch point.

Tim joined Barclays from JP Morgan, where he was Global Head of Digital Wealth Management for the Private Bank. Prior to that he spent 15 years in a variety of roles at Citigroup in Europe and Asia, having previously worked at AT Kearney and Deutsche Bank.