Making best use of the vast amount of data held on and about clients is key to delivering a top quality service. And how and what to communicate to clients demonstrates the depth and integrity that wealth managers bring to the relationship.

This vital task is only achievable through the judicious use of technology. However, increasing national and international regulatory pressures must also be taken into account when making decisions in this field, which every wealth management organisation must get right.


  • 08:00 – Registration and Breakfast
  • 09:00 – Panel Discussion and Q&A
    • Wendy Spires, Head of Research, WealthBriefing (Chair)
    • Jürgen Pulm, Head of Private Banking for CPB Services, RBS
    • Robert Roome, Head of Product, WDX
    • Dr Ariel Sergio Goekmen, Member of the Executive Board, Schroder & Co Bank
  • 11:00 – Event ends


Date and Time

Date: Wednesday 7th March - 2018
Time: 8:00 am – 11:00 am


Hotel St Gottard. Zurich

Address: Bahnhofstrasse 87, 8021 Zürich, Switzerland



Micha Bitterli

Partner, Head of Managed Services


Micha has over 16 years of experience, including two in New York, in auditing large financial institutions and trading financial instruments and commodities. In addition to working as an auditor, Micha has spent many years advising small and medium-sized financial institutions on the operational implementation of regulatory requirements. Micha joined Deloitte from another Big Four company in 2015 and is responsible for establishing the "Deloitte Managed Services" platform.

Dr Ariel Sergio Goekmen-Davidoff

Partner and board member of successful companies

Lindemann Rechtsanwälte

Ariel is a Partner of LINDEMANNLAW, a Swiss law firm, focusing on demanding international entrepreneurs and wealthy families as well as regulatory and capital market law. Ariel is active in Switzerland, UK, Monaco, and Eastern Europe as well as Russia. He is on the board of several operative companies in Switzerland and the UK, sometimes as President, as well as a number of charities and non for profit companies, like the Swiss Russian Forum, the Chamber of commerce. His practice also covers mandates in M&A and real estate.

Beside a doctorate of business administration, he holds an MBA from Rochester NY and an LL.M. from University of Zurich. He is a member of STEP, ITPA, IISS and IFA.
He contributes regularly articles and to books, the last one being "Zero risk society" published by the Swiss Liberal Institute (2021) and is a regular speaker, moderator and panelist at conferences."

Jürgen Pulm

Head of Private Banking for CPB Services


Jürgen Pulm has been Chief Digital Information Officer for Private Banking since the end of 2014. In this role, he oversees IT, banking operations and change management for NatWest’s private banking entities and is also the CEO of NatWest Services (Switzerland) Ltd. Previous roles include being the Chief Technology Officer of the Wealth Management Division of RBS and Head of Technology Trends and Mobile at RBS Group. Prior to that, Jürgen served as Chief Operating Officer of the Wealth Management Division of RBS as well as deputy head of the management team at its Swiss branch. Before joining the RBS Group in 2006, he served as CIO at Julius Bär Group.

Robert Roome

Global Head of Product


Robert Roome has over 13 years’ experience in helping organisations implement and embed customer relationship management solutions. This has included roles at consultancies such as Capgemini, and large financial services organisations such as Barclays Wealth, RBS and Capital International. With his current role of Product Owner for WDX, Robert is responsible for overseeing the digital engagement & client management product, working with potential Fintech partners, and overseeing some of the largest deployments of the WDX Software.

Wendy Spires

Head of Research

ClearView Financial Media

Wendy has been a wealth management journalist, researcher and consultant for a decade, covering a huge range of international markets and sub-sectors over that time. Known as a technology and communications specialist, she has written an array of in-depth reports on issues affecting private banks and wealth managers, ranging from compliance and innovation trends through to client experience, branding and marketing strategies. As well as speaking at conferences in both the UK and abroad, Wendy also regularly consults for wealth and asset managers, including carrying out research projects among end H/UHNW clients for both internal and external purposes.