According to a number of studies, cost income ratios have remained stubbornly high since the global financial crisis. In an attempt to rectify this, firms looking to shave off operational inefficiencies have a number of options to try and stem rising costs. This panel will assess the technological routes that could be taken, including:

  • Using technology to reduce error rates and duplication in client data
  • How can a strong technology platform help improve advisor efficiency?
  • Cost-savings across client onboarding, reporting and business process outsourcing – where can a firm make the most gains?
  • How technology can help to improve non-quantifiable operational efficiencies, from improving the client experience and increasing referral rates


08.15 – 09.00  Registration and networking

09.00 – 10.30  Panel and Q&A

10.30 – 11.00  Networking and refreshments


Date and Time

Date: Tuesday 19th April - 2016
Time: 8:15 am – 11:00 am


Carlton Club

Address: 69 St James's Street, London, SW1A 1PJ

Telephone: +44(0) 020 7493 1164



Gillian Austin-King

Global Head of Cyber Programmes


Gillian is a chartered accountant, a chartered banker and a member of the CISI with MBAs in both banking and finance, and degrees in economics and law. Gillian started off in audit with Price Waterhouse before moving into industry post-qualification. She spent several years working for various financial institutions as well as working for a number years as a senior management consultant, before moving to a role as head of change at a small private bank. Gillian is currently heading up the cyber security programme for global payments at HSBC.

Andrew Benson

Director of IT

Bordier & Cie

Andrew is Director of IT at wealth management firm Bordier UK, part of the Bordier Group.

He has over 20 years experience working in legal and financial services, starting his career with the law firm Freshfields Bruckhaus Deringer. He joined Bordier UK in 2002 and in addition to being Director of IT is also the firm’s Risk Officer.

Andrew is an advocate of in-house development, believing that business agility is closely tied to IT’s deep understanding of how a firm operates. He and his team have delivered many successful solutions for Bordier UK, including a comprehensive CRM and client reporting system that has created operational efficiencies and reduced costs. The firm’s client and introducer web services and mobile apps have also earned industry recognition with several awards including “Best Innovation”.

In his spare time Andrew is studying for an MBA at Cass Business School.

David Harris

Senior Executive Advisor

CEB Wealth Management Leadership Council

As Senior Executive Advisor with the CEB Wealth Management Leadership Council, David works with senior leaders from private banks and wealth management firms throughout EMEA. In collaboration with a dedicated research team, he brings proven best practice highlights and solutions to life, helping these senior leaders overcome business challenges and achieve strategic goals. He has recently helped members solve challenges related to customer experience and loyalty, sales strategy and productivity, segmentation and the role of digital in the advisory experience.

Before joining CEB in 2014, David worked in commercial and relationship management roles in the City, mainly in the financial derivative and FX space. He is based in London and has an MBA from Cranfield School of Management.

Stephen Harris


ClearView Financial Media

Stephen Harris is chief executive of ClearView Financial Media, publisher of global wealth management news sites WealthBriefing, Family Wealth Report and WealthBriefingAsia; as well as compliance, tax and remuneration-centred Compliance Matters, Offshore Red and Executive Compensation Briefing respectively. He has 25 years’ financial publishing experience, 17 years of which have been running growth companies.

Mark Hatton

Director, Consulting Practice


Mark is a director in PwC’s Consulting Practice. He specialises in delivering Performance Improvement within financial services clients.

His last projects involved delivering transformation programmes in wealth front office and operations; designing and supporting the delivery of a lean banking program for a large global bank; and helping a global bank design and deliver a EUR 1.5 billion cost-reduction program.

Mark was the creator and leader of a innovative solution called ‘Perform’. The method has been applied across many sectors and industries to deliver quantifiable upsides in performance. Most recently Mark has led the initiative to deliver outcome based contracts for clients, where his fees are tied directly to the performance improvement delivered.

In 2014 Mark was awarded Performance Improvement consultant of the year by the Management Consulting Association (MCA).

Glenn Murphy

Chief Operating Officer


Glenn is Chief Operating Officer for Multrees, where he delivers improved business target operating models.  Glenn’s role includes delivering strategic operating and technology platforms to enable the business to offer robust solutions and improved processes for the benefit of clients.

Glenn is an experienced financial services and technology executive, with over 20 years of leadership experience in a wide variety of positions, having previously served as Chief Operating Officer for Stonehage Fleming and other lead roles for Schroders, Cazenove Capital, London & Capital and Rathbones. He is an active member of the Chartered Institute of Securities & Investments and CFA UK.  Glenn holds a Bachelor of Science degree, having studied Applied Physics and Computer Science.  He is Investment Management certified (IMC) and qualified in Investment Operations (IOC).  Glenn was also previously a non-executive director for a number of UCITS funds.

Glenn regularly attends and speaks at industry events, panels and has written over 30 articles on the areas of innovation in banking and investment management.  Outside of industry Glenn is a qualified coach, a member of Mensa and also has his own charitable foundation focused on supporting new charity start-ups and directed philanthropy.