Gurpreet Garcha is a Partner in the Wealth Management and Private Banking team at Gulland Padfield. Gulland Padfield is the specialist consultancy that provides strategic advice, interim management and consulting services to Financial and Professional Services businesses. Its teams help institutions become profoundly client-focused and transform their performance and profitability as a consequence. Gurpreet manages the Client Centric Indexwww.clientcentricindex.com and its associated transformation programmes. The Client Centric Index is the world’s first on-line free-access diagnostic which enables management teams to assess and benchmark how client focused their institution is – and helps them take the first step towards transforming their business model.

From their offices in the US, Europe and Asia, Gurpreet and the team at Gulland Padfield roll out Client Centric strategy initiatives to leading firms. In the last 12 years, the firm’s partners have worked with 8 of the top 10 global banking groups, 11 of the top 20 global private banks, 30 of the top 50 global law firms and 6 out of the top 10 global accounting firms.

Sebastian Dovey is an entrepreneur, thought leader and board director in the fields of global wealth management, consumer insight, technology, scale-up companies and business management. Seb was the co-founder in 1998 of Scorpio Partnership, an award-winning global management consultancy and insight data business. This was acquired by Aon PLC in 2014. Seb is currently Chairman of F2 Strategy, and holds non-executive board roles at FiComm, Entrepreneurs Investment Office, and Angel Academe Nominee. He also holds advisory board seats at Moneyhub, Align 17 and Silver Lane. Separately, Seb is the Chairman of the Global Client Experience Innovation Committee for a major international bank and advises two sizeable financial families on their strategic growth for their investment offices.

Seb’s expertise spans 25 years of developing high-impact commercial strategies for private banks, global banks, asset managers, family offices, technology firms, service providers, aggregators and start-up initiatives. Seb is the 2018 winner of the Wealth Briefing Thought Leader of the Year award and he is Thought Leader-In-Residence for Fitch Learning worldwide. He is a regular commentator on the wealth management industry in the press and at conferences and academies, and has chaired and presented leading industry events in Asia, Europe and the United States. He has been a lecturer at The Swiss Finance Institute (formerly the Swiss Banking School) for its executive MBA programme. He serves as board member of the London School of Economics Generate initiative focused on entrepreneurship in the social sciences and is on the editorial board of WealthBriefing.

Shaun Crowley started his City career developing software during Big Bang and the introduction of PEPs. He has spent the last 20 years in business development roles for some of the leading Financial Services software and services companies, including ACT, Misys, Pershing and Thomson Reuters. He joined Objectway as UK Sales Director following its acquisition of eXimius from Thomson Reuters.

Objectway has lead the way in the introduction of mobile and other leading digital technology into retail banking and wealth management and eXimius Portfolio Management System, which is used by many of the leading banks and wealth managers in the UK, Europe and globally,is now leveraging these developments to enhance the way that wealth managers and advisors communicate with their clients. Shaun Crowley is also the Chief Executive of a charity that runs various leisure assets and in that role has won awards for the use of social media.

Wendy has been a wealth management journalist, researcher and consultant for a decade, covering a huge range of international markets and sub-sectors over that time. Known as a technology and communications specialist, she has written an array of in-depth reports on issues affecting private banks and wealth managers, ranging from compliance and innovation trends through to client experience, branding and marketing strategies. As well as speaking at conferences in both the UK and abroad, Wendy also regularly consults for wealth and asset managers, including carrying out research projects among end H/UHNW clients for both internal and external purposes.